microsoft outlook support and recovery assistant

If you select Back to reenter your credentials, and you see this same error, select Back again, and then use the following sample credentials to mimic a non-Microsoft 365 account: You see the following error message if your account is in Microsoft 365 and the Assistant can't validate your credentials. The scan may take several minutes to run. To install the Assistant and automatically start the scenario for scanning Outlook, select the following link: Install Microsoft Support and Recovery Assistant Windows 8 and later versions of Windows already include at least. If you're running Windows 7 (any edition), you must also have. Microsoft Office 2010 (32-bit or 64-bit).Microsoft Office 2013 (32-bit or 64-bit Click-to-Run or MSI installations).Microsoft Office 2016 (32-bit or 64-bit Click-to-Run or MSI installations).

The Outlook program in any of the following Office versions can be scanned:

The following operating systems are supported: The scenario in the Assistant that is described in this article replaces the Outlook scanning functionality that was originally provided by the Office Configuration Analyzer Tool (OffCAT).įor more information about the Assistant, see About the Microsoft Support and Recovery Assistant. If you're a Support professional, you can review customer reports that are generated in HTML format.

Reported problems are linked to public-facing documentation (usually a Microsoft Knowledge Base article) for possible fixes. Microsoft Support and Recovery Assistant use advanced diagnostics to report known problems and details about your Microsoft Outlook configuration.

Microsoft outlook support and recovery assistant